Shipping And Returns
Author: Neto Support
- Most orders paid for by 2.00pm are posted same day (excluding Public Holidays & weekends).
- We use Australia Post for most orders - all parcels are sent with a tracking number for piece of mind.
- Bulky items and fishing rods over 1200mm are sent via a courier service*.
*Motors, rods over 1200mm and bulky parcels cannot be sent to a PO Box or office building due to the package size. Recipient must be present to sign for the consignment. Some postcodes may not be covered by our courier company, if in doubt please give us a call on 07 55461489.
Please note: As we use Australia Post to deliver most of our parcels, Australia Post will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Post Office.
You will then be responsible for collecting the parcel from the Post Office. Please ensure your address details are correct as Hooked Online will not be responsible or liable for redelivery costs.
Hooked Online strongly recommends all deliveries be shipped to an address that is attended during business hours, to minimize the chance of any redelivery, delays and/or fees.
Delivery Time Frames
Most of our parcels arrive within 72 hours. We use a Australia Post e-parcel with delivery times of between 1 - 10 business days, depending on your delivery location. Australia Post deliveries are made during business hours, Monday to Friday only.
Hooked Online caters for the Australian domestic market only at this time. Although we are currently looking at making this a possibility we do not have current processes to fulfil your request.
Delivery to a PO Box/post office
Yes we deliver to all Australian Post office boxes. With the exception of motors, bulky items and fishing rods over 1200mm in length. We are happy to deliver to an alternate work address if this would suit. Please phone our Customer Support Team prior to ordering Fishing Rods on 07-55461489.
FREE Pick up available from Jacobs Well Qld (Gold Coast) by appointment, please phone 07 55461489.
Please Note: Not all items are stocked in our retail store but are available for pick up during the week from our warehouse. Please call the warehouse on 07 55461489 for all pick up enquiries.
Change of Mind We accept all change of mind returns as long as :
- It is lodged within 30 days of delivery
- It is in its original packaging, including instruction manuals and all accessories
- The Box/Packaging is unworn, unopened, unused and in its original condition
- Any sewn-in/Attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 20% administration and handling fee to a minimum of $9.95.
The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team on 07 5546 1489.
We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call us first to arrange a reply paid label to ensure the safe return of your item.
The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed.
If you receive a product from us that is not as described on the website, we will gladly accept your return.
We pay for postage of the product back to us and can offer you a full refund or store credit.
BUY WITH CONFIDENCE
- Over 100,000 items in stock
- Over 125,000 orders dispatched
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