Shipping & Returns

Shipping

• Most orders paid for by 2.00pm are posted same day (excluding Public Holidays & weekends).
• We use Australia Post for most orders - all parcels are sent with a tracking number for piece of mind.
• Bulky items and fishing rods over 105cm are sent via a courier service and may incur additional freight charges*

*Motors, fishing rods and traps over 105cm and bulky parcels cannot be sent to a PO Box or office building due to the package size. *Bulky freight may incur additional freight charges. Recipient must be present to sign for the consignment. Some postcodes may not be covered by our courier company, if in doubt please give us a call on 07 55461489.

Please note: 

We work with a variety of trusted carriers, including Australia Post, Fastway Couriers, Aramex, Couriers Please, TNT, Star Track Express, Air Road Couriers and DFE to ensure your order is delivered swiftly and reliably. We select the best carrier based on the nature of the goods and the delivery location. If you have a preferred carrier, feel free to contact us at the time of ordering, and we will do our best to accommodate your request.

Our couriers deliver across Australia, but for certain regional or remote areas—known as 'On-Forwarding Areas'—Australia Post or its contractors may handle the final leg of delivery. In these cases, parcels are first sent to the nearest courier depot within their network before being passed to Australia Post. Please note that Australia Post has stricter size limits, and parcels over 105cm may not be accepted. If you reside in a regional or remote area and wish to order items longer than 105cm, please contact us on 0755461489 to discuss the best shipping options to ensure your parcel reaches you promptly and efficiently.

Some carriers may require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Post Office or freight depot.

You will then be responsible for collecting the parcel from the Post Office or freight depot. Please ensure your address details are correct including a valid phone number as Hooked Online will not be responsible or liable for redelivery costs.

Hooked Online strongly recommends all deliveries be shipped to an address that is attended during business hours, to minimize the chance of any redelivery, delays and/or fees.

Delivery Time Frames

Most of our parcels arrive within 72 hours to metro areas and up to 10 business days to regional and remote areas, Australia Post Deliveries are made during business hours, Monday to Friday only.

International Delivery

Hooked Online caters for the Australian domestic market only at this time. Although we are currently looking at making this a possibility we do not have current processes to fulfil your request.

Delivery to a PO Box/post office

Yes, in most cases we deliver to all Australian Post office boxes. Unless a courier service is used or orders for of motors, bulky items and fishing rods over 1050cm in length. We are happy to deliver to an alternate work address if this would suit. Please phone our Customer Support Team prior to ordering any oversize or buly itemss on 07-55461489.

Pick Up

FREE Pick up available from Stapylton Qld (Gold Coast) by appointment, please phone 07 55461489.
Please Note: Not all items are stocked in our retail store but are available for pick up during the week from our warehouse. Please call the warehouse on 07 55461489 for all pick up enquiries.


Returns

Change of Mind We accept all change of mind returns as long as :

• It is lodged within 30 days of delivery
• It is in its original packaging, including instruction manuals and all accessories
• The Box/Packaging is unworn, unopened, unused and in its original condition
• Any sewn-in/Attached labels are still attached

Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 20% administration and handling fee to a minimum of $9.95.

The product is damaged or not working properly. What do I do?

Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team on 07 5546 1489.

We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call us first to arrange a reply paid label to ensure the safe return of your item.

The product isn't the same as what was shown on the website. What do I do?

In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed.

If you receive a product from us that is not as described on the website, we will gladly accept your return.

We pay for postage of the product back to us and can offer you a full refund or store credit.

BUY WITH CONFIDENCE

• Over 200,000 items in stock
• Over 320,000 orders dispatched

Have a Sensational Day !!